Shipping and Order
All orders via postal mail are shipped through our local courier, and will be delivered by your local postal service ( USPS, AusPost, etc. )
All Express International Orders are sent through DHL Express ( http://www.dhl.com/en.html)
We offer FREE SHIPPING on all Vietnam orders via our local courier - or $3 for SAME BUSINESS DAY delivery within Grabike
AUSTRALIA & NZ
FREE Express International Shipping when you reach 140 USD
25 USD Express International Shipping
2-5 Business Days; All movement is completely trackable. Guaranteed Express Delivery;
Signature on delivery required.
*certain regions may require special rates for remote area delivery
U.S.A.
FREE Express International Shipping when you reach 140 USD
25 USD Express International Shipping
2-5 Business Days; All movement is completely trackable. Guaranteed Express Delivery
Signature on delivery required.
CANADA
FREE Express International Shipping when you reach 140 USD;
25 USD Express International Shipping
2-5 Business Days; All movement is completely trackable. Guaranteed Express Delivery;
Signature on delivery required.
EU
FREE Express International Shipping when you reach 140 USD
Express International Shipping - Starting 25 USD; calculated at checkout
2-5 Business Days; All movement is completely trackable. Guaranteed Express Delivery;
Signature on delivery required.
ASIA
FREE Express International Shipping when you reach 140 USD
18 USD Express International Shipping to Singapore
25 USD Express International Shipping;
2-7 Business Days; All movement is completely trackable. Guaranteed Express Delivery;
Signature on delivery required.
Express International Shipping - Starting 25 USD; calculated at checkout
2-5 Business Days; All movement is completely trackable. Guaranteed Express Delivery
Signature on delivery required.
15 USD International Postal Mail
15-30 business days, includes basic tracking information
*Our ability to ship to your country is dependent on your country's importation laws and customs. We cannot guarantee that we can successfully deliver to every country in the world. Dotilo Customer Care will immediately contact you in case there is an issue with your order.
Please allow a standard processing time of 1-2 business days for all orders before shipment.
Signatures are required upon delivery for all express international shipments. PO Boxes will not be accepted - if you select express international shipping and your order is addressed to a PO Box it will be delayed as we will have to contact you for a house address.
Business days do not include weekends and holidays.
DOTILO T-SHIRT is not responsible for any import charges, duties or taxes for international sales. Customs policies vary from country to country and we can not anticipate this. If you are unsure of charges and whether you will be affected, please inquire on your local customs office first.
DOTILO T-SHIRT is not responsible for lost or stolen packages if delivery has been confirmed through the order tracker.
The customer accepts full responsibility for any loss or damage to these items once there is a delivery or attempted delivery.
The customer is responsible if their package gets redirected to our HQ and marked as unclaimed or undeliverable due to invalid/incomplete address.
DOTILO T-SHIRT does not offer free shipping back to the customer in cases where delivery was unsuccessful due to the negligence of the buyer.
By ordering from www.dotilotshirt.com, you agree to these shipping terms and conditions.
You should have received a confirmation e-mail instantly after placing an order. A shipping e-mail should also follow. If you did not receive an email from Dotilo T-shirt at all within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly.
If you think you gave us the wrong e-mail address, please do e-mail us at contact@dotilotshirt.com to have the necessary information sent to your corrected e-mail address.
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave Dotilo T-shirt, you will receive another email with shipping information.
For all Standard International Postal Mail, Please allow 48-72 hours from the time of receiving shipping e-mail for online status to be up.
For all Express International Shipping (WWW.DHL.COM), shipping status should immediately be up within 24 hours of receiving the shipping e-mail.
We know how important your order is! This is the very reason why Dotilo T-shirt provides complete tracking information. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We are always willing to provide assistance when this happens. However, Dotilo T-shirt does not hold responsibility for packages that are lost or stolen in transit.
If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
U.S.A. parcels shipped through Xend [ Parcels passed on to United States Postal Service (USPS) ]
You can reach USPS through 811-ASK-USPS .
All other regions shipped through Xend (International Postal Mail)
Please email us contact@dotilotshirt.com for assistance
For all other parcels shipped through Express International Shipping
Deutsche Post Group DHL (www.dhl.com) You can reach DHL by calling 1-800-225-5345 for domestic or international assistance.
Shipping and handling costs are not refundable. This applies to undeliverable or refused shipments, missing and as well as stolen shipments.
Should you be returning an item purchased from DotiloTshirt.com for a store credit, you will only be credited for the purchase price minus the initial shipping charges paid for and consumed
If you’re not satisfied, we're not satisfied